Return & Refund Policy

We want you to be happy with every order. If something is wrong, we will make it right.

When you can return

You can request a return or replacement within 3 days of delivery if:

• You received a wrong product
• The product is damaged, broken or leaking
• The product is expired or past its best-before date
• Items are missing from your parcel

What cannot be returned

• Food items that have been opened or partly used, unless they were expired or damaged on arrival
• Products damaged after delivery
• Change-of-mind returns for sealed food items (for hygiene and safety)

How to request a return

1. Contact us within 3 days of delivery with your order number
2. Send a clear photo or video of the product and packaging
3. Keep the product and its original packaging until the return is complete

The best way to avoid problems: check your parcel in front of the delivery person and refuse it if it is damaged.

Refunds

• After we approve your return, we send a replacement or a refund — your choice.
• Refunds are sent by bKash, Nagad or bank transfer within 3–7 working days.
• If the mistake was ours (wrong, damaged or expired item), we also cover the delivery charge.

Cancelled orders

If you cancel before the order is confirmed, nothing is charged. Cash on delivery orders refused at the door may lead to the phone number being blocked for future orders.

Contact

• Use the phone number or WhatsApp button shown on this website
• Or track your order anytime on the Track Order page